BPO employees fight for rights on the Net
July 28, 2008 The Times of India
The concept of employee unions was given a whole new direction with the formation of an e-union for BPO employees. The nascent BPO sector which now employs a considerable number of people, has been often found to be ambivalent in terms of working conditions provided to the employees, with high levels of dissatisfaction reported frequently. In this context, the e-union will provide a forum for employees to make their voice heard and also put pressure on the vendor to solve such issues peacefully.